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Kristy Knabe has over 15 years of experience working as a user experience designer, creating the end-to-end user experience for products and services. She understands completely how to integrate the key factors that create a positive user experience — product usability, change management, and customer communication.
Most recently, Kristy worked for the pharmaceutical company GlaxoSmithKline as a manager in the Customer Experience Innovation Studio. Her primary work focused on assessing the attributes of users for a service or application, identifying the key user tasks, and creating scenarios and use cases that served as the basis for preliminary design concepts.
Kristy has championed usability testing throughout her career in her roles at Apple, The Vanguard Group, and GlaxoSmithKline, coordinating user studies of software, websites, and end user instruction. Kristy performed the following activities:
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Prioritized usability testing needs |
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Developed test plans |
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Conducted tests |
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Wrote formal test reports |
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Presented findings and recommendations to team members and influenced future designs based on these findings. |
Kristy has extensive experience conducting remote usability tests using WebEx with external site users and Morae with users on an internal network. (Both methods allow cost-effective usability research that can accommodate schedule constraints.)
At both GlaxoSmithKline and Vanguard, Kristy produced zone maps, wireframes, and paper + online prototypes based on preliminary user research and needs assessments. Her concepts were refined, tested, and ultimately integrated into final product designs.
At Apple Computer, Kristy developed end user support for a variety of Apple’s products, including Macintosh System Software, Macintosh PowerBooks and Macintosh Servers. She participated in the design and usability testing of these products, working with a team of engineers, designers, and product marketers.
Several of Kristy’s instructional products have won international awards in the Society for Technical Communications' Technical Publications Competition.
Kristy has a Master of Arts degree in Professional Writing from Carnegie Mellon University, and a Bachelor of Arts in English from the University of Arizona.
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