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TomoTherapy – Planning Station and Operator Station |
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We collaborated with the TomoTherapy Product Team to create a research plan involving sites in 5 countries, where we observed oncologists, medical physicists, treatment planners, and radiation therapists using technology as they cared for patients. All user tasks presented unusually intense visual engagement, as they continually reviewed anatomical scans for evidence of daily changes in the patient’s condition.
After analyzing our field documentation, we synthesized and prioritized the information and patterns into an extensive report with detailed personas, a storyboard of existing tasks, and critical findings about the users’ experience as they worked toward shared goals. Each finding included a recommended solution and strategy for implementing a new design that fulfilled the users’ expectation for state-of-the-art and trustworthy tools.
Design solutions were applied to existing applications to solve urgent issues, while a complete design overhaul addressed the need for radically improved cognitive and behavioral interactions as the user shared attention amongst different tools, colleagues, and patients. A blueprint of a next-generation application design was captured in wireframes that considered the medical environment and the machine hardware. These wireframes went back to the users in the initial field research for their feedback. After numerous iterations, we developed a look and feel to best suit the users’ aesthetic experience and the company’s unique brand.
The TomoTherapy icons used across applications had been implemented over several years without a unifying symbol or style guide, creating confusion for many users. Nearly 80 icons received new concepting, validation with medical standards, and consistent styling that enforced learnability and memorability for the intended task.
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